Refund Policy
At CigarUpmann.com, we are committed to providing premium products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:
Eligibility for Refunds
- Damaged or Defective Products: If your item arrives damaged or defective, you are eligible for a replacement or refund. Please notify us within 7 days of receiving your order.
- Incorrect Items: If you receive the wrong product, we will gladly exchange it or issue a refund upon return of the incorrect item.
- Unopened and Unused Products: If you change your mind, you may return unopened and unused products within 14 days of delivery for a full refund. Shipping costs for the return will be the responsibility of the customer.
Non-Refundable Items
- Opened or used products (due to the nature of cigars and humidors).
- Any items purchased on clearance or marked as “final sale.”
How to Request a Refund or Exchange
- Contact us at info@cigarupmann.com with your order number and details of the issue.
- Provide photos of the damaged or defective product, if applicable.
- Once your request is approved, we will provide return instructions or process your refund.
Processing Refunds
- Refunds will be processed back to your original payment method within 7–10 business days after we receive and inspect your returned item.
- Shipping fees (both to and from the customer) are non-refundable unless the issue was due to our error (e.g., damaged, defective, or incorrect items).
Exchanges
If you wish to exchange a product, please follow the same steps as outlined above. Once we receive the returned item, we will process the exchange and ship the replacement product.
Contact Us
If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out to us at info@cigarupmann.com. Our team is here to ensure your satisfaction.
We appreciate your trust in CigarUpmann.com and look forward to serving you again!