General Questions
For general questions, our team is ready to provide quick, clear, and reliable assistance.
CigarUpmann is your trusted online source for premium cigars, accessories, and expert guidance. We curate high-quality products and provide detailed descriptions, helping both beginners and aficionados enjoy the finest smoking experiences with craftsmanship and tradition.
Browse our catalog, select your preferred cigars or accessories, and add them to your cart. Proceed to checkout, provide shipping and payment details, and confirm your order. You’ll receive email updates with order and tracking information.
We accept major credit and debit cards, as well as secure digital payments. All transactions are encrypted for security, ensuring a safe and smooth checkout experience while protecting your personal and financial information.
After your purchase, tracking details are emailed to you. You can also log into your account to view order status and shipping updates. We ensure prompt delivery and package all cigars carefully to maintain quality.
Reach our support team via email, phone, or the contact form on our website. We provide prompt, professional assistance for any questions, concerns, or order issues to ensure your experience with CigarUpmann is seamless.
Advanced questions
“How do master blenders ensure consistent flavor, aroma, and construction across premium cigar lines?”
To modify your order, please contact our customer support team as soon as possible. Changes can only be made before the order is processed or shipped. We’ll assist you promptly to ensure your request is handled efficiently.”
If your order arrives damaged, contact our support team immediately with photos and order details. We’ll quickly resolve the issue through replacement or refund. Customer satisfaction is a top priority, and we stand behind the quality of every shipment.
Yes, we offer international shipping to many countries. Shipping availability and costs vary by location. At checkout, you’ll see delivery options, estimated times, and rates. We package all orders carefully to ensure your cigars arrive in perfect condition.
Due to the nature of premium cigars, returns on opened products aren’t accepted. However, accessories may qualify for returns if unused and unopened. Please contact our support team to review your situation, and we’ll provide assistance promptly.
No, you may shop as a guest. However, creating an account provides benefits like order tracking, quicker checkout, and access to exclusive updates. Members also enjoy special offers and personalized cigar recommendations tailored to their preferences and taste.